Terms & Conditions

01. Payment Terms

Most custom projects are completed on a staged payment basis.

50% deposit to secure your booking and start work.
50% final balance due on completion before the website goes live or files are handed over.

Projects are priced by outcome, not by endless hours.

Includes 2 reasonable revision rounds during the design stage.
Additional changes or new requests beyond agreed scope may be quoted separately.
Changes requested after approval and coding has begun may incur extra cost.

Support depends on where the site is hosted.

If hosted with Graftweb, support is available for the agreed package.
If hosted elsewhere, responsibility ends after successful handover of files unless support is separately agreed.
Late hosting payments may result in suspension until settled.

Once final payment has cleared, you own the completed website files created for your project unless otherwise agreed in writing.

Third-party licences, fonts, stock assets or plugins may remain subject to their own licence terms.

You are responsible for ensuring any logos, text, images or media supplied to Graftweb are lawful to use and do not infringe copyright or trademarks.

SEO improvements can be made, but no agency can honestly guarantee specific Google rankings or exact lead volumes.

Delivery times depend on project size and how quickly content, approvals and feedback are supplied.

Need something bespoke? If your project has unique requirements, we can agree custom terms before work begins.